Refund policy

The RA Bookstore strives to ensure all customers are satisfied. If there is a problem with your order, we will do our best to make it right! Please bear in mind that we are a small nonprofit bookstore with limited staff. Please double check your shipping address, and be sure that the books in your order are the books you need before you place your order. 

Returns must be initiated within 10 business days of delivery for store credit or a refund of the cost of the books to the original payment method, pending approval. Shipping costs are not eligible for a refund, and customers are responsible for the cost of return shipping. Returns due to customer error (such as incorrect book ordered, wrong shipping address submitted) are subject to a $3.50 restocking fee.

The RA Bookstore does not offer exchanges. Books marked as clearance or final sale and digital purchases such as rentals or journal article downloads are not eligible for return.

How to initiate a return

To initiate a return, please email books@rabbinicalassembly.org with your order number and let us know what book(s) you would like to return and why so that we can begin your return process. Once we receive your return shipment, please allow 5 - 10 business days for us to inspect your returned books & determine what refund we can offer.

All books must be returned in sellable condition; returns are subject to inspection & refunds require final approval. Books that are returned in less than sellable condition are not eligible for a full refund and will be subject to a restocking fee. Please note that the RA Bookstore will consider books for refund eligibility on the basis of their condition upon arrival at our warehouse; the RA Bookstore is not responsible for loss or damage incurred during return shipment. When possible, books should be returned in their original shipping containers to protect them from incurring damage during return shipment.

Damaged Books

Books that are damaged during manufacturing or shipping may be eligible for partial or full refunds or replacements. To report damaged books & request refunds or replacement, please email books@rabbinicalassembly.org within 10 days of delivery.

Refunds or replacements due to damage are subject to approval by the Rabbinical Assembly Publications Department, & will be considered based on documentation provided by the customer, including original order number, photos of the shipping packaging including a close up photo of the shipping labels on the box, and clear, labeled photos of all damage.
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